Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Shipping & Delivery
- we usually use air mail to ship the orders.and if buyers are from UK, US CA or AU,we will use epacket to ship the orders which will take about 5-12 days to arrive.and if order(s) more than $250 we will use EMS express shipping which will take about one week to arrive.
- Privacy & Security
- We use IP addresses to analyse trends, administer the site, track users’ movements, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/ open mail, URL requested and referral URL. This information is not shared with third parties and is used only within this company on a need to know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.
- Returns & Replacements
- We are pleased to say that we offer a quick and reliable exchange and refund policy. So rest assured when placing your order, if the size isn’t right or the item isn’t suitable you are more than welcome to send it back to us.
- Ordering
- It is so easy to make an order on Magicharms.you can make an order as guest or registered customer,but we highly advise you make an order as registered customer,so that you can easily come back to check and track your order by logging in your account.
- Payment, Pricing & Promotions
- We accpet 2 payment currently,one is by paypal,and the other is by credit card.if you have any problems please feel free to contact us.
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Remarks:
For any enquiries if you choose DHpay for payment,you can contact:SUNLIGHT(UK) TRADING LIMITED
Address: Old Street 167 City Road London, EC1V 1AW, UK
